Data Recovery Service FAQ
No, We do not provide repair services for hard drives at DataCare Labs. We only offer professional data recovery services.
Yes, Our data recovery lab is equipped with advanced hardware-based tools, over 20,000 donor drives, and a class 100 clean room. This state-of-the-art facility allows us to handle all aspects of the data recovery process in-house, ensuring quick and efficient data recovery with a turnaround time of 24-48 hours in most cases.
The delivery time for the retrieved data may be extended for the following reasons:
- If the hard drive has a large number of bad sectors, it may take longer to recover the data.
- If the hard drive is responding slowly due to platter degradation, it may take longer to recover the data. Platter degradation can occur over time due to the age of the hard drive or excessive use.
- If firmware resources or donor hard drives are not available within the expected time frame, the delivery time may be exceeded.
Data recovery is the process of salvaging data from damaged, failed, corrupted, or inaccessible storage media when it cannot be accessed normally. This can be necessary when data is lost due to hardware failure, software corruption, accidental deletion, natural disasters, or other causes. Data recovery professionals use specialized tools and techniques to extract data and make it accessible again.
There are many potential reasons for data loss, including hardware failure, software bugs, human error, cyber attacks, and natural disasters. Data loss can also occur when a device is lost or stolen, or when data is stored on a medium that becomes damaged or obsolete. In some cases, data loss is the result of a combination of these factors. It is important to regularly back up important data to protect against data loss and to have a plan in place to recover from data loss when it occurs.
You must provide your device, or purchase an external hard drive from DataCare Labs at an added cost, where we can copy your data and deliver it to you.
The delivery process to collect the retrieved data is as follows:
- Data verification: Before we can deliver the retrieved data to you, we need to verify that it is complete and accurate. This is an important step to ensure that you receive all of the data that you need and that it is in good condition.
- Payment: Payment must be received before the retrieved data can be released to you. We accept a variety of payment methods, including credit cards, debit cards, and bank transfers.
- Storage device: In order to receive the retrieved data, you will need to provide a storage device such as an external hard drive or a USB flash drive. We will transfer the data onto the storage device and then return it to you. It is important to make sure that the storage device you provide has enough capacity to hold all of the retrieved data.
Our data recovery lab is equipped with advanced hardware-based tools, over 20,000 donor drives, and a class 100 clean room. This state-of-the-art facility allows us to handle all aspects of the data recovery process in-house, ensuring quick and efficient data recovery with a turnaround time of 24-48 hours in most cases.
The delivery time for the retrieved data may be extended for the following reasons:
- If the hard drive has a large number of bad sectors, it may take longer to recover the data.
- If the hard drive is responding slowly due to platter degradation, it may take longer to recover the data. Platter degradation can occur over time due to the age of the hard drive or excessive use.
- If firmware resources or donor hard drives are not available within the expected time frame, the delivery time may be exceeded.
As a precautionary measure, we always create two copies of your recovered data and retain them for 7 days. We will only delete the copies after receiving confirmation from you. If the data that we have provided to you becomes damaged within this time frame, you can request another copy from us at no additional cost. However, if you lose the data after the 7-day period has passed, you will be required to pay the full cost of the data recovery process in order to receive another copy.
Yes, As a valued client of DataCare Labs, you have the option of selecting specific data that you want to recover. To retrieve this data, you will need to pay the fee as quoted by our team. We understand that data loss can be a stressful and frustrating experience, and we strive to provide our clients with the best possible service at a fair and reasonable price.
Our data recovery charges are based on the Device Capacity and the extent of the Device Failure, not on the size of the data. This is because the cost of recovering data from a damaged or faulty hard drive depends on the severity of the damage and the amount of work required to retrieve the data, rather than the actual data size itself.
If you have questions or concerns, please visit the pricing page.
Yes, If it is determined that your data is not recoverable, or if you are not satisfied with the recovered data, or if you decline the quotation that has been provided to you, we will return your hard drive to you at no additional cost. Your satisfaction is important to us, and we want to make sure that you are fully informed about the data recovery process and the options available to you.
At DataCare Labs, we put a lot of effort into the data recovery process and use helpful resources and donor drives as needed in order to recover your data. The cost of data recovery cost will remain the same regardless of the specific data that is recovered. Whether you need all of the data from it, a few gigabytes, a specific folder, or even a single file, the cost to collect the recovered data will be the same.
We offer a free data recovery analysis report that can provide you with information on options for recovering your data in as little as 20-30 minutes. Our team is committed to open communication and transparency in order to build trust with our customers, and we are happy to answer any questions about the data recovery process.
Data recovery may be impossible in cases where the hard drive platters have severe degradation or scratches, the circuit board is cracked, the hard drive has been overwritten, encrypted with no decryption key, tampered with by unprofessional technicians, or there is major internal damage and no donor drive is available. In these situations, it may not be possible to recover the data even with advanced tools and techniques.
You have the option of verifying the recovered data through a remote session or by visiting our DataCare Labs in person. However, If you are not satisfied with the recovered data, you are not required to pay any charges.
DataCare Labs values your confidentiality and maintains the same throughout every data recovery we perform. Confidentiality and safety are assured here for every case. also Various encryption algorithms and techniques will be used in the recovery process.
Yes, Before beginning the data recovery process, we will provide an estimate of the cost. The analysis of the process will take approximately 15-30 minutes and will be conducted in your presence.
Our success rate is high, But we cannot guarantee the success of the recovery process. The success of the process depends on the severity of the damage and the complexity of the recovery process. However, we will do everything we can to retrieve as much data as possible. Sometimes data recovery may be impossible in cases where the hard drive platters have severe degradation or scratches, the circuit board is cracked, the hard drive has been overwritten, encrypted with no decryption key, tampered with by unprofessional technicians, or there is major internal damage and no donor drive is available. In these situations, it may not be possible to recover the data even with advanced tools and techniques.
