Skip to content WD My Passport 4TB Portable HDD Recovery in Chandigarh, India
Case Overview :
A WD My Passport 4TB stopped working for a family in Chandigarh, with travel photos, videos, and scanned documents used around Sector 22 and Sector 35. The drive disconnected during a copy and then asked to be formatted. They wanted a simple, risk‑free recovery with the same folder names so it would be easy to use afterward. DataCare Labs handled the case with a clear plan and regular updates.
- Brand: WD My Passport
- Capacity: 4TB
- Data Size: 3TB
- Success Rate: 100%
Problem Description
The device started showing “Location not available,” then it was visible but not accessible. A soft clicking sound appeared at each connection. The computer suggested formatting to use the drive, but that would have erased everything. The family stopped trying and asked for a clean recovery that would preserve albums and scanned files.
Understanding the Challenge
This type of drive often has both head wear and an encrypted USB bridge. Swapping cases or trying to “repair” it with tools at home can lock the data. The safe path is to keep the original bridge logic, stabilize the mechanics, and read the data gently in the right order. Keeping the original structure helps the family pick up where they left off.
Data Recovery
DataCare Labs installed donor heads in a clean-room and matched the bridge firmware so the data could be read correctly. Imaging began with important folders first and then moved to photos and videos. Weak areas were handled carefully to avoid scratching the surface. The team kept file names and paths as they were.
Outcome of Data Retrieval
A total of 3TB was recovered, including albums, trip videos, and scanned papers. The family checked a few videos and found them playing smoothly. Delivery included a simple folder layout and a short guide for safe storage and backup.
Conclusion:
Simple steps and gentle handling protect memories. With a careful head swap, the right bridge, and a clear imaging order, DataCare Labs returned all needed files in a way that was easy to use.
Call To Action
If a portable drive in Chandigarh asks to be formatted or starts clicking, stop and contact DataCare Labs. The No Data No Charge policy removes the worry.
Trusted by Thousands Across the Globe
DataCare Labs is trusted across Pune, India, and worldwide for professional data recovery. With advanced tools, certified clean-room facilities, and expert engineers, we deliver secure, fast, and reliable recovery solutions—whether you’re in Maharashtra or overseas. Experience unmatched care and precision for your valuable data.
