A WD My Passport 2TB used near Shastri Nagar and Ganga Nagar, Meerut, disconnected mid‑copy and asked to be formatted, then clicked softly each time it was reconnected in Pallavpuram and Partapur. The family wanted a simple recovery that preserved names and paths for easy browsing. DataCare Labs agreed on an encryption‑aware, bridge‑safe plan with gentle mechanics, a structure‑first imaging order, and brief, plain updates at clear milestones so the process stayed calm and predictable.

• Brand: WD My Passport
• Capacity: 2TB
• Data Size: 1.5TB
• Success Rate: 100%

“Location not available” errors progressed into RAW state after several reconnects. Formatting would have erased albums and essential documents, while swapping cases risked breaking the encrypted bridge path. The family paused attempts and requested short check‑ins, a ready‑to‑use folder tree, and sample opens for calm confirmation. They preferred no extra tools at handover and a layout identical to their original structure.

This model often pairs head wear with an encrypted USB bridge; random scans or case swaps can lock the data. The safe approach is to retain the original bridge logic, stabilize mechanics in a clean‑room, restore ordered addressing, and image priority folders first. Preserving names and paths eliminates confusion and reduces time spent reorganizing large photo and document sets.

DataCare Labs aligned the bridge logic, installed donor heads under clean‑room controls, and repaired translator settings. Imaging began with documents and key album folders, then moved to remaining media. Weak zones were read with short passes and rests to manage heat and stress. Sample PDFs and photos were opened on a test PC to confirm normal behavior; names and paths were kept intact for familiar navigation.

A total of 1.5TB was recovered, including family albums, school PDFs, and household records. Files opened smoothly and the folder tree remained easy to browse. Delivery included a one‑page guide with practical backup tips and safe storage temperature. The family accessed everything immediately without additional software or steps.

Conclusion:
A calm, bridge‑safe plan brings back usable data with minimal friction. With careful mechanics and a structure‑first order, DataCare Labs returned everything in the same layout, saving time and relieving stress for non‑technical users.

If a portable HDD in Meerut asks to format or clicks, stop using it and contact DataCare Labs. No Data No Charge keeps the journey predictable and worry‑free.