A Seagate Exos X18 18TB in a small office server near Salt Lake and New Town, Kolkata, failed during a parity check and the pool went degraded for users across Sector V and Rajarhat. Shared folders slowed, then some turned read‑only, and one member dropped fully after a restart. The office asked for a simple, low‑risk plan that protected the remaining disks and kept the same share names. DataCare Labs followed a calm sequence: stabilize, clone, assemble virtually, and verify paths before export.

• Brand: Seagate Exos X18
• Capacity: 18TB
• Data Size: 13.5TB
• Success Rate: 100%

Alerts showed rising timeouts and retries, then the server marked one drive failed while another logged warnings. Forcing a rebuild could have spread errors to healthy disks and made recovery harder. The team paused changes and requested member‑first handling with clean verification of folder access. They wanted brief, plain updates and a familiar share layout so staff could continue work without relearning paths.

Enterprise arrays are sensitive during scrubs; head wear and firmware drift can escalate quickly. The safe route is to replace worn mechanics in a clean environment, fix addressing, and produce a sector‑consistent clone of the failed disk. Only then should a virtual array be created to read data safely from the clone and healthy members, preserving structures and permissions for smooth handover.

DataCare Labs installed matched donor heads in a clean‑room, corrected translator settings, and imaged stable bands first using short, gentle passes. Weak tracks were revisited with rests to control heat. With a complete clone prepared, engineers built a virtual array to access shares safely. Paths and ACLs were checked on test hosts; sample mounts behaved normally before packaging.

A total of 13.5TB was recovered, including department shares, projects, and scheduled backups. Folders mounted cleanly and permissions worked as expected; no renaming was required. The office reattached shares the same day and resumed work. A short, practical checklist explained the structure and simple backup habits that fit daily routines.

Conclusion:
A steady, parity‑aware sequence protects data and avoids disruption. With careful mechanics and clean imaging, DataCare Labs delivered a familiar environment that staff could use right away, keeping stress low and progress steady.

If a server disk in Kolkata fails mid‑scrub, pause any rebuilds and contact DataCare Labs. The No Data No Charge policy keeps recovery safe and straightforward.