A WD My Passport 1TB used near Civil Lines and A P Colony, Gaya, disconnected during a copy and began asking to be formatted, then clicked softly on each reconnect for users in Rampur and Swarajpuri Road. The family wanted a simple recovery that preserved folder names for easy browsing and printing. DataCare Labs agreed on an encryption‑aware, bridge‑safe plan with gentle mechanics, a structure‑first imaging order, and brief, plain updates at each milestone so the process remained calm and predictable.

• Brand: WD My Passport
• Capacity: 1TB
• Data Size: 750GB
• Success Rate: 100%

“Location not available” errors turned into a RAW state after several reconnects. Formatting inside the OS would have erased albums, invoices, and school PDFs, and swapping enclosures could have broken the encrypted bridge path. The family paused attempts and asked for short check‑ins, a ready‑to‑use folder tree, and sample file opens for confidence. They preferred no extra tools at handover and an identical layout.

These models often combine head wear with an encrypted USB bridge; random scans or case swaps can lock data. The safe route is to retain original bridge logic, stabilize mechanics in a clean‑room, restore ordered addressing, and image priority folders first. Preserving names and paths eliminates confusion and minimizes time wasted reorganizing large photo and document sets after delivery.

DataCare Labs aligned the bridge logic, installed donor heads under clean‑room controls, and repaired translator settings. Imaging began with documents and key album folders, then moved to remaining media and archives. Weak zones were read with short passes and rests to manage heat and stress. Sample PDFs and photos were opened on a test PC to confirm normal behavior; names and paths were kept as‑is.

A total of 750GB was recovered, including complete albums, household records, and school PDFs. Files opened smoothly and the familiar folder tree made review simple. Delivery included a one‑page guide on practical backup steps and safe storage temperature. The family accessed everything immediately without additional software or steps.

Conclusion:
A calm, bridge‑safe plan brings back usable data with minimal friction. With careful mechanics and a structure‑first order, DataCare Labs returned everything in the same layout, saving time and reducing stress for non‑technical users.

If a portable HDD in Gaya asks to format or clicks, stop using it and contact DataCare Labs. No Data No Charge keeps the journey predictable and worry‑free.