A WD My Passport 2TB near Rajpur Road and Ballupur, Dehradun, disconnected during a copy, showed a format prompt, and clicked softly at each connection for users in Clement Town and Prem Nagar. The family asked for a simple, low‑risk recovery that would preserve folder names and make browsing easy on delivery. DataCare Labs agreed on an encryption‑aware, bridge‑safe plan with gentle mechanics, a structure‑first imaging order, and brief, plain updates at each milestone so the process stayed stress‑free.

• Brand: WD My Passport
• Capacity: 2TB
• Data Size: 1.5TB 
• Success Rate: 100%

“Location not available” errors progressed to a RAW state after several reconnects. Formatting inside the OS would have erased albums and important PDFs, and swapping enclosures risked breaking the key path of the encrypted bridge. The family paused all attempts and asked for short check‑ins, a ready‑to‑use folder tree, and a couple of sample opens for confidence. They preferred plain language and no extra tools during handover.

This model often combines head wear with an encrypted USB bridge; random scans or case swaps can lock the data. The safe route is to retain original bridge logic, stabilize mechanics in a clean‑room, restore ordered addressing, and image priority folders first. Preserving names and paths eliminates confusion, especially for non‑technical users managing family albums and study documents.

DataCare Labs aligned the bridge logic, installed donor heads under clean‑room conditions, and repaired translator settings. Imaging began with documents and key album folders, then proceeded to remaining media and archives. Weak zones were read with short passes and rests to control heat and stress. Sample photos and PDFs were opened on a test PC to verify normal behavior; original names and paths were preserved for familiar navigation.

A total of 1.5TB was recovered, including complete albums, school PDFs, and household records. Files opened smoothly and the folder tree remained familiar, making review straightforward. Delivery included a one‑page guide with practical backup tips and storage temperature guidance. The family accessed everything immediately without additional software or steps.

Conclusion
A calm, bridge‑safe plan brings back usable data with minimal friction. With careful mechanics and a structure‑first imaging order, DataCare Labs returned everything in the same layout, saving time and keeping stress low for everyone involved.

If a portable HDD in Dehradun asks to format or clicks, stop using it and contact DataCare Labs. No Data No Charge keeps the journey predictable and worry‑free.