A WD My Passport 2TB used near Lashkar and City Center, Gwalior, disconnected mid‑copy and asked to be formatted, then clicked softly at each reconnect in Thatipur and Morar. The family wanted a simple recovery that preserved names and paths so photos, PDFs, and records would be easy to find. DataCare Labs agreed on an encryption‑aware, bridge‑safe plan with gentle mechanics, a structure‑first imaging order, and brief, plain updates at each milestone so the process stayed clear and calm from intake to delivery.

• Brand: WD My Passport
• Capacity: 2TB
• Data Size: 1.5TB
• Success Rate: 100%

“Location not available” errors progressed to RAW state after several reconnects. Formatting in the OS would have erased albums and documents, and swapping cases risked breaking the encrypted bridge path. The family paused attempts and asked for short check‑ins, a ready‑to‑use folder tree, and a couple of sample opens for confidence. They preferred no extra tools at handover and a layout identical to what they knew.

This model often pairs head wear with an encrypted USB bridge; random scans or case swaps can lock the data. The safe path is to keep the original bridge logic, stabilize mechanics in a clean‑room, restore ordered addressing, and image priority folders first. Preserving names and paths prevents confusion, reduces time spent reorganizing, and keeps results simple for non‑technical users reviewing large sets of photos and documents.

DataCare Labs aligned the bridge logic, installed donor heads under clean‑room controls, and repaired translator settings. Imaging began with documents and key album folders, then moved to remaining media and archives. Weak zones were read with short passes and rests to manage heat and stress. Sample PDFs and photos were opened on a test PC to confirm normal behavior; original names and paths were preserved for familiar navigation.

A total of 1.5TB was recovered, including complete albums, household records, and school PDFs. Files opened smoothly and the familiar folder tree made review straightforward. Delivery included a one‑page guide with practical backup tips and safe storage temperature. The family accessed everything immediately without additional software or steps.

Conclusion:
A calm, bridge‑safe plan brings back usable data with minimal friction. With careful mechanics and a structure‑first order, DataCare Labs returned everything in the same layout, saving time and reducing stress for everyone involved.

If a portable HDD in Gwalior asks to format or clicks, stop using it and contact DataCare Labs. No Data No Charge keeps the journey predictable and worry‑free.