A WD My Passport 2TB used near Gokulam and Hebbal, Mysuru, disconnected during a copy and started showing a format prompt, then clicked softly at each reconnect around VV Mohalla and Kuvempunagar. The family wanted a simple recovery that preserved folder names so albums, PDFs, and records would be easy to find. DataCare Labs agreed on an encryption‑aware, bridge‑safe plan with gentle mechanics, a structure‑first imaging order, and brief, plain updates at clear milestones so the process stayed calm and predictable.

• Brand: WD My Passport
• Capacity: 2TB
• Data Size: 1.5TB
• Success Rate: 100%

“Location not available” errors progressed into RAW state after several reconnects. Formatting inside the OS would have erased albums and paperwork, and swapping enclosures risked breaking the encrypted bridge path. The family paused attempts and asked for short check‑ins, a ready‑to‑use folder tree, and sample opens for confidence. They preferred no extra tools at handover and a layout identical to their original structure.

This model often pairs head wear with an encrypted USB bridge; random scans or case swaps can lock data or scramble structure. The safe route is to retain the original bridge logic, stabilize mechanics in a clean‑room, restore ordered addressing, and image priority folders first. Preserving names and paths eliminates confusion and saves time for non‑technical users reviewing large sets of photos and documents.

DataCare Labs aligned the bridge logic, installed donor heads under clean‑room controls, and repaired translator settings. Imaging began with documents and key album folders, then moved to remaining media and archives. Weak zones were read with short passes and rests to manage heat and stress. Sample PDFs and photos were opened on a test PC to verify normal behavior; original names and paths were preserved for familiar navigation.

A total of 1.5TB was recovered, including complete albums, household records, and school PDFs. Files opened smoothly and the familiar folder tree made review straightforward. Delivery included a one‑page guide with practical backup tips and safe storage temperature. The family accessed everything immediately without additional software or steps.

Conclusion:
A calm, bridge‑safe plan brings back usable data with minimal friction. With careful mechanics and a structure‑first order, DataCare Labs returned everything in the same layout, saving time and reducing stress for everyone involved.

If a portable HDD in Mysuru asks to format or clicks, stop using it and contact DataCare Labs. No Data No Charge keeps the journey predictable and worry‑free.