A WD My Passport 5TB used by a creator in Andheri, Mumbai, stopped mid‑copy and began disconnecting for users between Bandra and Powai. Soon it showed a format prompt and a faint rhythmic click on every connection. The request was for a simple recovery that preserved the same folder names so editing apps would find media easily. DataCare Labs handled the job with an encryption‑aware bridge approach, clear progress notes, and a clean, ready‑to‑use handover.

• Brand: WD My Passport
• Capacity: 5TB
• Data Size: 3.75TB
• Success Rate: 100%

The drive would appear, stall on large folders, and then vanish; sometimes Disk Management saw it as RAW. The system suggested formatting, but that would have removed projects, proxies, and originals. The creator needed the same structure for quick relinking inside editing software. They paused all attempts and asked for a low‑risk plan with simple language and reliable status updates.

These models often use an encrypted USB bridge coupled with head wear over time. Case swaps or generic fixes can break key paths and produce unreadable data. The safe route is to keep the original bridge logic, stabilize mechanics in a clean‑room, and image in a structure‑first order. Preserving names and paths keeps creative tools happy and avoids days of manual relinking.

DataCare Labs aligned the bridge logic, installed donor heads in a clean environment, and restored stable addressing. Imaging began with important project folders, then extended to media pools and backups. Weak spots were handled with short reads and cooling intervals to avoid further damage. Sample clips and project files were opened to confirm timelines and playback before preparing the final set.

A total of 3.75TB was recovered, including project roots, media bins, and exports. The editor confirmed that timelines opened normally and most clips relinked automatically. Delivery kept the original structure and included a short checklist for sensible backups that fit real‑world workflows. No extra software or renaming was needed to start working again.

Conclusion:
A careful, bridge‑safe process preserves both structure and time. With gentle mechanics, stable addressing, and structure‑first imaging, DataCare Labs returned usable projects, not just files. The result made it easy to continue editing without delays or rebuilds.

If a portable drive in Mumbai asks to be formatted or disconnects repeatedly, stop and contact DataCare Labs. No Data No Charge keeps the experience predictable and clear.