Skip to content 
Packaging and Shipping Instructions
Most customers never need to post anything — doorstep pickup is free across India.
If you would rather ship the device yourself, these nine steps get it to our Pune lab intact. A drive that arrives damaged is harder to recover than one that arrives as it failed, so the packing matters.
Certified Class 100 Clean-Room
A controlled environment that has a low level of environmental pollutants.
Advanced Data Recovery Lab
Advanced world-class tools are those that are highly sophisticated and state-of-the-art.
Data Security & Confidentiality
Various encryption algorithms and techniques will be used in the recovery process.
Before you pack
Five minutes that decide how recoverable it is
A failing drive is at its most fragile in the hours after it fails. What you do before it goes in the box matters more than the box.
Do this
Do not do this
Step 1
Protect the drive
Get the bare drive isolated, shielded from static and cushioned before it goes anywhere near a box.
Step 2
Pack the box
A drive that can move inside the box is a drive that can be damaged by its own weight.
Step 3
Ship it and tell us
The last step is the one people forget: let us know it is coming, so it is logged the moment it arrives.
Where to send it
Ship to our Pune lab
DataCare Labs — Professional Data Recovery Services
301, Fourth Level, Fortune House
Above Chitale Bandhu, Baner
Pune, Maharashtra 411045
India
Phone +91 9859 070809
Email support@datacarelabs.com
Founder’s note
A failed drive is never just a device. Behind it is a story, a responsibility, a memory – and often, something that can never be recreated.
My entrepreneurial journey began when I was just 10 years old. Coming from a humble background, I learned early that you do not need to have everything to begin – you need the courage to start, learn, and keep going.
I went on to become a Mechanical Engineer and spent five years with General Motors, where I learned the importance of precision, discipline, standardisation, documented SOPs, and consistent processes. One lesson stayed with me:
Quality cannot depend on chance. It has to be built into the process.
Alongside my corporate career, my interest in data recovery grew into a passion. I was fascinated by the engineering behind failed storage devices and the challenge of recovering data that appeared lost. Eventually, I chose to leave my corporate career and build DataCare Labs around the same principles of engineering excellence.
Today, DataCare Labs is built on specialised infrastructure, a Class 100 clean room, extensive donor-drive resources, experienced engineers, and carefully defined recovery processes. But data recovery is not only about technology.
Nobody sends us a drive on a good day. It may contain years of business work, critical records, or irreplaceable memories.
We don’t simply recover data. We recover stories, memories, work, and moments that matter.
Amol Khadse
Founder, DataCare Labs · Pune, India
Our comprehensive data recovery process includes
Frequently asked questions
Ten answers on packing, couriers, what to include and what happens once it reaches the lab.
Not sure how to pack it? Call +91 9859 070809 before you send it.
Tell us what failed. We’ll analyse it free, in 25-30 minutes.
Tell us where the device is and we will collect it. There is no charge for collection, the analysis or the report — and nothing is billed until you approve the cost.
